Join me at Call Centre Helpers next webinar where I’ll be sharing how to design and deliver a great digital experience!

Want to set up or improve the way you support customers and recover a negative experience? Do you want to set yourself apart from others in your industry? This session is for you!!

When Clare Muscutt asked me to feature on her Women in CX podcast, how could I say no?

When was the last time you took a hard look at your Key Performance Indicators (KPIs) and really thought about how they link to your contact centre and customer experience goals?

It has likely been a while, but you know this is an important task. It’s just knowing where to start…

Fortunately, this webinar is here to help, as we uncover the latest thinking behind contact centre KPIs and suggest how you can adapt what you measure to spot key trends in your contact centre’s performance.