Become the leader who changes what the room considers possible.
The CX-ISM Method™ is a six-month leadership development experience for CX leaders ready to stop managing symptoms and start designing what their organisation needs to become.
of companies believe they deliver a superior experience
of their customers agree
That gap isn't a measurement problem, a budget problem or a strategy problem. It's a seeing problem — and it's the one thing nobody trains you to solve.
Source: Bain & Company
This isn't a course that teaches you to run an NPS programme or build a journey map.
It's a guided leadership development experience — grounded in psychology, behavioural science and commercial reality — for leaders who feel the weight of CX responsibility and want the clarity, language and conviction to lead it properly.
Your customer does not experience what you designed. They experience what they perceive.
Drawn from Anil Seth's work on perception, this single reframe changes how you design every touchpoint. Two customers can have an identical interaction with you and walk away with completely different memories of it. Once you understand why, you design differently.
Self-paced, online, and built to fit inside your real job — not on top of it.
Six months of becoming sharper, more confident and more strategic at the job you're already doing.
Guided and self-led
Five pillars released in sequence over six months. You always know what's next — no content dump, no guessing what matters.
Applied to your organisation
Every diagnostic, workbook and design exercise is built around your organisation, not a case study. You finish with something usable.
Genuinely supported
Bi-weekly coaching sessions with Katie throughout (package-dependent). Not a chatbot. Not a forum you'll never check.
A complete arc, from honest diagnosis to visible leadership.
Each pillar builds on the one before it. Six months, in sequence.
Awareness
A personal 13-dimension diagnostic and a report written for you. You learn to read what's beneath the data, and finish with the conditions that need to change — and the conversations you've been avoiding.
Architecture
Design the conditions, build a genuinely deep understanding of your customer, design the experience itself — then design your own leadership: language, coalition and commercial case.
Activation
Where the blueprint becomes construction — implementation, building CX capability across the organisation, and bringing your coalition with you as conditions resist.
Advancement
Sustaining what you've built when the initial momentum fades — embedding change so it survives leadership changes, budget cycles and your own bandwidth.
Amplification
Your leadership, visible at scale — recognised inside your organisation and across the profession as someone who genuinely leads customer experience, rather than talking about it.
And a cohort alongside you
A small private community of CX leaders from other industries and continents, doing the same work at the same time. Breadth you won't get from an internal training programme.
The intellectual anchors.
No off-the-shelf frameworks regurgitated. Every concept is tested, current, and applied specifically to CX leadership.
Six months of leadership development, for less than three days in a room.
Same programme, same diagnostic, same five pillars. What differs is whether I'm alongside you while you do it — and when you start. Self-led begins the moment you buy it. Guided runs in cohorts, which open monthly.
Buy today. Start whenever suits you.
+ VAT where applicable
- Five pillars across six months, released in sequence
- Personal 13-dimension CX diagnostic and report
- Workbooks, guides and downloadable tools
- A private community of CX leaders worldwide
- Learning you'll reuse for years
Secure checkout. Immediate access.
Runs in cohorts. New ones open monthly.
+ VAT where applicable
- Everything in Self-led
- Bi-weekly coaching sessions with Katie throughout
- Your diagnostic talked through, not just delivered
- Direct access between sessions when you need it
I'll send you the next cohort dates.
What the same money buys elsewhere.
Every programme below is well made and worth its price for what it sets out to do. Set side by side, though, the comparison is less about cost than about what you walk away holding.
| Programme | Cost |
|---|---|
| The CX-ISM Method™Six months · five pillars · personal diagnostic · coaching optional | £2,497–£3,497 |
| Cranfield — Leading for high performanceThree days residential · no CX content | £4,250 |
| Forrester CX CertificationAround two months · online modules and a final exam | ≈ £3,000 |
| The CX Academy — CX DiplomaTen online modules · no personal diagnostic · no coaching options | ≈ £2,420 |
| BP Group — Accredited CX ChampionFour-day course · method training | ≈ £1,395 |
| CCXP credential (CXPA)Application and exam only · the CX-ISM Method™ builds your readiness for it | ≈ £485 |
Prices as published by each provider, July 2026. Forrester ($3,995), The CX Academy ($3,230), BP Group ($1,860) and CXPA non-member application and exam ($645) converted from US dollars at approximately £0.75 to the dollar; Cranfield fee excludes VAT. None of them is six months of guided leadership development built around your own organisation.
Download the course guide.
The complete module-by-module curriculum, what each pillar asks of you, and who the programme is — and isn't — for. Everything you'd want before deciding, in one PDF.
Asking for it also puts you on the list for guided cohorts. They open monthly, places are limited, and I'll send you the dates before they go anywhere else.
No spam, ever. We never share your data, and you can leave the list in one click.
Katie Stabler, CCXP
I've spent my career in the gap between what organisations believe and what their customers experience — working globally for companies including Mars, Fujitsu, Zoom, Jersey Telecom and Citizens Advice, and many more. Every module here is built from real consulting work, tested theory, and the kind of honesty most CX content avoids.
You won't get a chatbot or a forum you'll never check. You'll get me.
Katie
cultivatecustomerexperience.com
© 2026 Cultivate Customer Experience. The CX-ISM Method™ is a trademark of Cultivate Customer Experience.