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Where did your career start? This weekend I visited my hometown of Bridlington and walked the steps of my youth. I’m standing on the Seafront, outside a little seafood and burger stall that doesn’t look like much… but for me, at
This weeks round up, and what a week it has been! 😎 I joined Paul Hughes and Rob Dalgety for a great webinar, discussing ‘Measuring what matters’. We looked at how performance metrics are evolving in our ever technologically advancing
Here’s straight forward advice to improving your Christmas CX 🎄 As we head into Christmas, teams wind down, sickness goes up, and frontline pressure increases, but customer expectations don’t. Here are 3 ways to maintain great CX even
Are you putting on the Black Tie tonight??? Give me a 👋 if you’re going to be at the European Contact Centre & Customer Service Awards (ECCCSA)! I’d love to say ‘Hi’ later ☺️. #awards #london #contactcenter #customerex
How much do your customers trust you? Today I had the pleasure of being invited to speak at the The UK Contact Centre Forum with Mitel. The round table discussion buzzed! It’s amazing that we managed to keep to time as the conversation was al

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