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Very EXCITED to be interviewing two of the past winners of @awards_international Customer Experience Awards today. Not only are they past award winners, but they are also absolute legends in the CX industry. Who are they?? 🤫 Find out soon! 😀
Are you looking for ways to make your customers feel more valued? ✨ Call Centre Helper Magazine asked me to contribute to their latest article on how you can promote customer value in your contact centre. Read the full article here 👉 https://lnkd

The CULTIVATE Blog

A regular dose of articles, tips and teachings for your customer experience creation

customer Experience, research katie Stabler customer Experience, research katie Stabler

Customer Satisfaction - All-time low! 

The 2023 UK Customer Satisfaction Index (UKCSI) was published a few weeks ago and showed the lowest score since 2015, with such a sharp drop in satisfaction, the likes of which have not been seen since 2008. As a customer, there's nothing more frustrating than receiving subpar service or experiencing a product that doesn't meet your expectations. As a business, low customer satisfaction leads to negative reviews, increased cost to serve, lost customers and a loss of customer wallet share (CWS). That's why the results of the 2023 UK Customer Satisfaction Index (UKCSI) are so concerning.

This gloomy news is of course, disappointing, but it's also an opportunity for businesses to learn and re-evaluate their customer service strategies and make improvements.

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