Founding Leaders · 5 Places Only

I'm looking for five leaders who are ready to do CX differently.

I'm opening the CX-ISM Method™ Leadership Programme to a small founding cohort — at a significantly reduced price — in return for honest monthly feedback that helps me shape the final programme.

6 months · self-led with support 5 pillars · 10 lessons Direct access to Katie

I'm interested →

Founding Leaders are selected by Katie personally. Not first come, first served.

Sound familiar?

      You look after Customer Experience.
    
      You're expected to shift culture, influence decisions, and prove the value of something many don't fully understand — and even more feel isn't their responsibility.
    
      You lack authority over departments, support that translates into action, and the crucial resources needed to support change.
      It's a role you love, but it comes with challenges.
    
        Stuck in transactional activity instead of strategic progress

        Trapped in constant buy-in cycles that go nowhere

        Isolated — carrying CX as a party of one

        Unable to shift culture, align stakeholders, or connect CX to outcomes

        The real issue isn't a lack of tools. It's a lack of clarity, depth, and shared organisational understanding of what customer experience actually is — and what it truly takes to lead it.

The shift

      The CX-ISM Method™ exists to change that.
    
        Before

            Overwhelmed and reactive
Firefighting instead of leading
Isolated and carrying it alone
Unsure if what you're doing is working

        After

            Grounded and clear
Leading with intent and confidence
Influencing without burning out
Seeing the system — and changing it

        You don't walk away with a finished strategy. You walk away with something more valuable: the understanding, language, and leadership capability to make customer experience stick — as a shared organisational belief, not a lonely role.

The CX-ISM Method™
Five pillars. One leadership philosophy.

      CX-ISM is not a framework for doing CX. It's a leadership philosophy for understanding, shaping, and sustaining customer experience as a cultural belief — grounded in human psychology, behaviour, and commercial reality.
    
          01

          Awareness
See the Truth
Build a grounded, honest understanding of what your customer experience truly looks like today — beyond assumptions, narratives, or surface metrics.

          02

          Architecture
Shape the Experience
Translate insight into intentional direction. Define what the experience should stand for, how it should feel, and what must be true for it to work.

          03

          Activation
Bring Belief into Behaviour
Turn intent into everyday decisions, behaviours, and signals. How CX lives — or dies — in daily choices, conversations, and priorities.

          04

          Advancement
Sustain the Movement
Ensure customer experience outlasts the initiative, the attention, and the individual. Build the cultural reinforcement that keeps CX alive as business-as-usual.

          05

              Amplification
              Extended · Optional
            
Own and Share Progress
For leaders ready to articulate their CX journey with integrity — internally and externally. Visibility with credibility, not performance.

What you walk away with
Not a strategy. Something more valuable.

      Leaders don't leave with a stack of deliverables. They leave with the conditions for those deliverables to actually work.
    
          A deep, human understanding of CX
Rooted in psychology, emotion, and culture — not just process or metrics.

          Clarity on where your organisation truly is
And what must be true before change will stick.

          The language and EQ to influence stakeholders
Lead CX conversations with confidence — without positional authority.

          A leadership framework for the long game
CX as a belief system and shared movement — not a task or a function.

The founding leader offer

The full supported programme. At a founding price.

Founding Leaders receive everything in the full supported version of the CX-ISM Method™. The same programme, the same access, the same experience. The only difference is the price — and what I ask in return.

Founding Leader · 5 places only

£1,500

+ VAT · one-time investment

vs

£3,497

full supported price

Full access to all 5 pillars and 10 lessons

12 x 30-minute personal check-in calls with Katie (bi-weekly during the 6 month course)

Unlimited WhatsApp access throughout your journey

The direct access to Katie is worth over £3,000 at Cultivate's consulting rate

CX-ISM Maturity Assessment and report

Guided reflection workbooks for every module

Free copy of CX-ISM: The Philosophy of Customer Experience

I'm interested — join the waitlist →

You save £1,997 on the full supported price. In return for your honest monthly feedback.

What I ask in return

      Just your honest voice. Once a month.
    
      In return for the founding price, I ask that you complete a short monthly feedback request throughout the 6-month programme. Honest and straightforward.
    
        01
Work through the programme
At your own pace, with my support throughout

        02
Complete a short monthly feedback form
Honest and straightforward — no lengthy surveys

        03
Help shape what this becomes
Your experience directly influences the final programme

        Your feedback won't change the programme while you're in it — you'll experience the full CX-ISM Method™ as designed. What it does is help me refine and improve the experience for every leader who comes after you. And I take that responsibility seriously.

Join the waitlist

      Express your interest.
    
      Complete the form below and I'll be in touch personally. Founding Leaders are selected based on fit — this isn't first come, first served. I'm looking for the right people, not just the first people.
    
      We never share your details. Ever.

Your customers deserve the best!