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Where did your career start?

This weekend I visited my hometown of Bridlington and walked the steps of my youth.

I’m standing on the Seafront, outside a little seafood and burger stall that doesn’t look like much… but for me, at

This weeks round up, and what a week it has been!

😎 I joined Paul Hughes and Rob Dalgety for a great webinar, discussing ‘Measuring what matters’. We looked at how performance metrics are evolving in our ever technologically advancing

Here’s straight forward advice to improving your Christmas CX 🎄

As we head into Christmas, teams wind down, sickness goes up, and frontline pressure increases, but customer expectations don’t.

Here are 3 ways to maintain great CX even

Are you putting on the Black Tie tonight???

Give me a 👋 if you’re going to be at the European Contact Centre & Customer Service Awards (ECCCSA)!

I’d love to say ‘Hi’ later ☺️.

#awards #london #contactcenter #customerex

How much do your customers trust you?

Today I had the pleasure of being invited to speak at the The UK Contact Centre Forum with Mitel.

The round table discussion buzzed! It’s amazing that we managed to keep to time as the conversation was al

The CULTIVATE Blog

A regular dose of articles, tips and teachings for your customer experience creation

katie Stabler 7/18/20 katie Stabler 7/18/20

The Top 150 Global CX Thought Leaders

I woke up on Thursday this week to the news that I am listed as one of the top 150 Global CX Thought Leaders. Mind blown!

www.surveysensum.com featured my name amongst some of the customer experience greats, including Clare Muscutt, Ian Golding, Annette Franz and Colin Shaw (I’ve been listening to Colins podcast for years!). I am honoured, privileged and beyond thrilled to be sitting alongside these legends.

katie Stabler 7/17/20 katie Stabler 7/17/20

Anticipating problems should be part of your CX strategy

Have you ever experienced a truly terrible customer experience and felt like the organisation simply didn’t care? If your answer is yes, the likelihood is that you didn’t remain their customer for long!

But what if they could have turned it around? What if they could have changed your rubbish experience into an EPIC experience?

katie Stabler 7/3/20 katie Stabler 7/3/20

It's time to up your empathy game!

It's been a tough start to 2020, but as the world starts to regain some form of normality and our much-missed businesses begin to emerge out of a forced hibernation, the prospect of picking up where we left of is enticing!

If only it were that straight forward. The truth is, our environment, our social ability and our economic circumstances have altered so much that our customers are no longer the customers we once knew, their needs, their wants and their expectations have changed.