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This is your reminder that AI adoption doesn’t have to be as fast-paced as media will have us believe. Korean Air has just launched the “Korean Air AI Chatbot,” a new generative AI-based service integrated directly into its website

The CULTIVATE Blog

A regular dose of articles, tips and teachings for your customer experience creation

PODCAST, customer Experience, Customer Experience Tools, The world of CULTIVATE katie Stabler PODCAST, customer Experience, Customer Experience Tools, The world of CULTIVATE katie Stabler

The Psychology of Customer Experience - A chat with Puzzel

Here’s what we covered:
🧠 CX-ISM: A philosophy for building purposeful, empathetic customer experiences
📊 The 3 S’s: Success, Satisfaction & Sentiment
🤝 The EX–CS Loop: how employee experience fuels customer success (especially in contact centres)
💬 The psychology of CX: memory, emotion, behaviour, and what really shapes loyalty

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katie Stabler katie Stabler

The CX Passport

Want to know how being on Masterchef influenced my CX consultancy business? 👩🏼‍🍳📋

Well, check out my episode of the CX Passport with the wonderful host, Rick Denton.

We talk about all sorts including what a CX leader needs to be successful, practising CX in challenging industries, travelling the USA, Masterchef and jam sandwiches 🥪!

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