CULTIVATE is here to help you deliver an experience that nurtures customer relationships, improves loyalty, reduces waste and grows profit.
Is your customer experience costing you?
For many companies, customer experience doesn’t deliver the value it should. From driving both customers and employees away to wasting money through ineffective ways of working and missed opportunities.
CULTIVATE makes sure your customer experience is working for you, not costing you.
Customer experience is crucial to every organisation’s bottom line. The experience you deliver can make your customers raving advocates, keep them coming back for more or it can send them running into the arms of your competitors.
CULTIVATE is here to help you deliver EPIC customer experience using a combination of behavioural psychology and business principles. We will work with you to develop personalised, strategical and tactical initiatives that will cultivate a motivated and efficient workforce, create memorable customer experiences and drive profitability.
CULTIVATE is founded and directed by Katie, the co-author of the Amazon No#1 best-seller Customer Experience 2 and was listed as one of the top 20 CX influencers in 2023 by Customer Experience Magazine. You may have also seen Katie on Masterchef UK!
Experience growth through design
Accidental customer experiences lead to a lack of focus and huge missed opportunities. Your customer experience needs to be thoughtfully designed (insight driven) and continually cultivated.
Everything you do forms part of your customer experience - from the messages you share, the tools you invest in, the automation you create, and the process you build - to the people you hire.
By carefully curating the experience you deliver, you will develop a more profitable and sustainable business.
Working to CULTIVATE your customer experience will:
Enhance your brand reputation
Maximise customer retention (Keep your customer a customer!)
Improve customer lifetime value (Maximise your revenue)
Reduce customer complaints
Improve your organisational culture
Make internal policies and processes more effective and efficient
Increase employee satisfaction
And that’s just the beginning.
Organisations worked with include
Evaluagent
Quality Assurance & Performance Improvement
JT Group
Global network services
Creative Entrepreneurs
Membership organisation
Citizens Advice
Legal advice agency
FEA
Membership Organisation
Fujitsu
Innovative IT services
Lowell
Credit management
TDC
Debt charity
What they say about CULTIVATE
“Katie would be a credit to any organisation serious about designing and implementing solutions to improve customer experience. She is driven, passionate and focused and takes people with her. She developed a recovery process in Lowell to identify and remediate issues as well as developing a framework for customer journey design - bringing experiences to life through workshops and immersion sessions. I would work with Katie again in a heartbeat and whoever works with her will be very lucky.”
- Sarah Sargent CCXP, CXM UK #17 Top CX Professional 2019, Director of Customer Experience at Radian Group
“Katie is knowledgable and passionate about everything ‘Customer’. She works with you to understand your customer and designs a Customer Experience Strategy which considers both your customer and business needs”
— Gen Fairbotham, Female Entrepreneur Association (FEA).
Find out what CULTIVATE can do for your business.
There’s no commitment, pressure, or obligation.